New Fraud Prevention Service

In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud. 

 

Here's how it works:

1.       When potential fraud is detected, you will receive an automatic email notification from 

Phenix-Girard Bank, with the option to reply with "fraud" or "no fraud."

2.       One minute after the email, you will receive a text alert from 32874 between 7am and 9pm EST, which also has the "fraud" or "no fraud" option. (*SEE BELOW)

3.       If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud. 

Remember - our messages will never ask for your PIN or account number.

*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call from this number.

If you contact information has changed please call, stop by the Bank or use NEtTeller Secure MEssaging to update it.