How do I report a lost or stolen debit or ATM Card?

 

You can either:

Call us at (855)-757-8318 24 hours a day, you may also call the Bank at (334)-298-0691 during normal business hours or login in to Internet Bankingand follow the steps below. 

Stopping a Debit Card

  1. Login to Phenix-Girard Internet or Mobile Banking

  2. Click on “Manage Cards”

1 - Click Manage Cards.png
  1. Click the “ON” Button to turn your card off

  2. A new popup window will appear, click on the red "TURN OFF” button

2 - Turn Off Card.png

4. Call the above numbers at your earliest convenience to report it as lost or stolen

Debit Card Dispute Form