Timeline

During the conversion, Phenix-Girard Bank will be open normal operating hours.

ATM/Debit Cards

Phenix-Girard Bank ATMs will be out-of-service undergoing software updates on Thursday January 24th.  We expect all ATMs to be functional on Friday, January 25th. Balance inquiries will be unavailable Thursday, January 24th through Saturday, January 26th at all Phenix-Girard Bank ATMs, however, ATM withdrawals will not be impacted. Debit card purchases will be available throughout the conversion.

Online Banking

Effective, Monday, January 28th, customers will login using existing NetTeller ID as this will not change. Once you are logged in, customers will be prompted to input their security code. That code will be your existing user ID plus the last four digits of your social security number (Employee Identification Number for business accounts). For example, if your login (user) name is JDOE and the last four digits of your SSN or EIN are 1234, your new password is JDOE1234. You will then be prompted to select a new password followed by your security questions and answers, as well as, your personal greeting and image.

Bill Pay System

Bill Pay will not be available beginning Friday, January 25th through Sunday January 27th.

Please ensure that all bills that are due on Monday, January 28th are scheduled to pay by Thursday, January 24th. Any payments with a due date effective after Thursday, January 24th will not be processed until Monday, January 28th using the New and Improved Bill Pay system.

All Bill Pay information, including vendors and scheduled payments, will convert with the exception of e-bill notices. These will need to be set-up in the new Bill Pay System after Monday, January 28th.

Statements

You may receive two statements in January. On January 24th, everyone will receive a statement.  Any assessed service charges will be charged to your account and accrued interest will be paid to your account on January 24th.

Customers that currently receive their statements at the end of each month will continue to do so.  Otherwise you will be assigned a new statement cycle starting either January 31st or February 15th and continuing monthly thereafter. 

Account fees (if applicable) will be assessed and interest-bearing accounts will receive interest accrued starting with the February 15th statement cycle and continuing monthly thereafter.

ACH payments that are pending (ex. house payment, car payment, payroll, etc.) will post Thursday, January 24th which could be prior to the effective date in certain cases.

Mobile Banking

Mobile Banking will not be available beginning January 24th, effective 8am EST. Beginning January 28th, our new Phenix-Girard Bank App will be available for download. The new Phenix-Girard Bank Mobile Banking App includes the following enhancements:

  • Bill Pay

  • Mobile Capture which allows depositing checks directly from your phone with a touch of a button

  • Person to Person Payments (P2P) which will allow money to be sent to friends and family

  • Ability to transfer funds between accounts

  • Ability to locate the nearest Phenix-Girard Bank branch including hours and ATMs

  • Viewing of recent account history

  • Access to Phenix-Girard Bank’s social media platforms (Facebook and Instagram)

  • Ability to contact us with a touch of a button

  • Functionality to turn your debit card on/off with a touch of a button